Tips & Tricks
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eClinicalMessenger—New Product
Tuesday, November 04, 2008

As hinted at below, eClinicalMessenger is a new product that the company announced at the National Users Conference. It is a messaging service that utilizes VoIP (Voice-over-Internet Protocol) to enable its practices to send messages, in batches or singularly, to patients for aspects of care including appointment reminders, lab results, diagnostic imaging and statements. It will be embedded into the EMR, and not a stand alone product, and it is a bi-directional product. This means that patients can respond to a message (“Press 1 to confirm that appointment…”) and have their response be recorded in or change a status in the EMR. Lastly, eClinicalMessenger will be tied into the new version of the Portal for even more streamlined communication.

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