I have the manual.  It’s about 1 1/2 inches thick.  Easy to use when I need it.  I’ve only used it to look uphow to do letters, as I forgot after the training.  Otherwise, it’s sat onthe shelf.  eCW sent it to me after we went live with v6.0.
 
I thought I had it as an e-mail attachment, but can’t find it.  I think it may be at home.  I’ll check and maybe I can upload it here (or maybe eCW can).
 
Chris

——- Original Message——-
From:  jenifer_nech (.(JavaScript must be enabled to view this email address))
To: .(JavaScript must be enabled to view this email address) (.(JavaScript must be enabled to view this email address)) 
Sent: Wednesday, December 29, 20048:23 AM
Subject: [eClinicalWorks] Re: How about a user’s manual?

Dr. Keenan has put into words what I have been feeling since the
contracts were signed. I emailed an eCW rep in the very beginning
and asked “Can I get the manuals?” and she responded with “What do
you mean?”

I agree that eCW should hire a technical writer(s)  and assign a
programmer or two to the project. It will take more than100 hrs and
should be an ongoing project. This is a large effort but mustbe
done. I manage the technical area at our clinic and I could not read
a document before our installation! I had to purchase a license for
MySQL and read about Apache and Tomcat. I could not get a document
on security requirements for the clients. I did ask for and receive
a document for installing to the PocketPC but I had to re-write it
as it was writtenfor internal eCW use only.

It must be very expensive to have all these people connect with
TightVNC and do all the installations also. Many clinics have
technical staff and we need manuals to assist us. We manage a
network and many other applications. Where would we be if no vendor
gave us documents!

The people are great (we love you Rahul!) and we are also very happy
with our choice but there is just too much to manage and learn
without white papers for the techie and basic manuals for the
medical staff.

Thanks again Dr. Keenan for stating the issue so well.

=======
Very best regards,
Jenifer Nech,Director of Network Operations
Hotze Health & Wellness Center

—- In .(JavaScript must be enabled to view this email address), “joelwkeenan” 
<joelwkeenan@y…> wrote:
>
> I’ve been using eCW for about four months.  I love it.  I’m a
loyal
>  customer.  I’m a team player.  I like all the guys at eCW.
> 
> But, you know, this is ridiculous. 
>
> I have a lot of questions as many of you do.  I didn’t get them
> answered at training because 1) I didn’t know what to ask then,
and
> 2) my training consisted of watching someone else operate a
> computer.   That’s like learning to have sex by watching porn
videos,
> and I just think you should learn to have sex by practicing.
>
> I did’t get them answered by calling eCW, because 1) I don’t have
> time to make all the calls I’d have to make and 2) they don’t have
> time to call me back, and 3) when my nurse calls, they tell her we
> need more training than we got.
>
> I didn’t get them answered by scrolling this excellent forum
because,
> I guess because you all have your questions and I have mine, or I
> can’t find the right thread, or whatever.
>
> And I didn’t get them answered by using the help menu because it’s
> impoverished and impossibly indexed (want to learn about adding a
new
> med?  Look up “add”).
>
> I have an idea that I think would make a big difference to many of
us.
>
> Either hire someone to write a comprehensive,  sensibly indexed
help
> menu, or hire someone to write a user manual serving the same
> purpose. 
>
> This person would have to write well and know the program well and
> have, I’d guess, 100 hours to do it.  That’s two and a half work
> weeks or one and a half physician work weeks. 
>
> I’m not going anywhere.  I really admire the program and I’m not
> kidding about the loyalty I feel. 
>
> But this is elementary, hasn’t been done, could be done
inexpensively
> and would save eCW a ton of money in staff time spent on the phone
> answering the stupid questions of people like me.
>
> It’s December 28.  The manual could be written by January 26,
which
> is my birthday,and except for that thing I saw in that Austin
Powers
> movie, it’s the only present I want.
>
> Well?
>
> Joel Keenan,  M.D.
> York Internal Medicine
> York,  Maine

 

 

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