ECW Users

Electronic Prior Authorization

2025-03-27T13:48:20-06:00

Anyone have experience with the ePA process? We just turned it on and each ePA that we have submitted is closed because Caremark is not able to process the request. If you are using it do you find more success with certain insurance/rx benefit plans?
Thank you for any insight you can provide, Fia

3 month supply of controlled meds

2024-09-28T00:18:08-06:00

I saw this question was asked many years ago, but no answer to what I was needing. At this time my provider is making separate telephone encounters for each script for the 3 months because ecw will not allow duplicate medication for fill on one encounter, is there an option to change this. So all 3 controlled scripts for the 3 months are there with different fill dates?

Update to Medispan Database?

2023-10-26T09:15:04-06:00

Hello,

Can we call and get an update on the Medispan drug database? Our in-house pharmacist insists that I get it updated because in MO, anything with pseudoephedrine products is a controlled substance, and they have to provide detailed instructions for how to get it instead of sending a script because it fails.

I called eCW tech support to ask, and they said that we have to wait until Medispan does their update and they said they have no number for me to call and talk to anyone.

I have gone in and manually updated some of the controls in the state-specific controlled drugs (at least the ones the pharmacist gave me the control numbers on), but that got me wondering…how often do they update the database?

I am just trying to figure out how to handle such a request in the future.

Thanks in advance for any help or advice.

Paula

Rx Type defaults to MedispanRx with V12

2023-05-17T08:53:08-06:00

Anyone else find this “enhancement” irritating?
When adding an Rx, V12 automatically defaults to “MedispanRx” as the Rx Type. We are not allowed to change the default to anything else, so our providers have to manually change the filter back to “All Rx” multiple times per day. I started a support case today to figure out how to change the default to “All Rx” and the tech told me that they took this setting away in V12 as an “enhancement”.... All this has done is increase the number of clicks per day. Quite a few things we regularly prescribe are not found under MedispanRx. We should have the option to change the default setting as we always have in the past.

E-refill requests (E jelly bean)

2022-07-29T16:33:37-06:00

We recently purchased a practice that has been using ECW since 2008 but not using the e-refill feature. We currently are relying on fax requests and errors are being made when previously discontinued medications are being filled. I am trying to set up e-refills but pharmacies are not able to send refill requests to our providers.

Is there a setting in ECW to resolve this issue that I am missing?

Thank you

Have you converted from Multum to Medispan? If so I want to pick your brain.

2023-02-07T12:45:54-06:00

eCW PID#1500924 - I do not want a call from eCW regarding this forum post.

We are scheduled for the Multum to Medispan conversion the weekend of March 3rd. I am looking to connect with those who have converted and hope you’ll share your words of wisdom. I also have some questions about Medispan such as:
What controlled medications do providers have the most trouble e-prescribing due to NDC error?
How did you advise clinical teams to classify Opioid allergies (since opioid drug class is not listed in Medispan)?
How did you advise clinical teams to classify generic OCP allergies (since it’s too generic to select which ingredient the patient is allergic to)?
Post conversion how much longer did the medication and allergy reconciliation process take for your clinical staff?
How long after conversion were clinical staff updating old Multum mapped medications and allergies?
Does does the equipment/medical supplies Medispan list work well for diabetic supplies?
Post conversion what was your process to reenter all your custom medications into Medispan? How long did it take?

My direct phone # is 207-523-3667 and email is mmacvane at intermed dot com
I look forward to connecting with you!

Move from Multum to Medispan

2022-07-14T12:36:55-06:00

Has anyone migrated from Multum to Medispan recently? How has that overall migration been?

Med reconciliation

2023-01-13T12:27:48-06:00

So we have the “carry forward meds” practice default turned off because it was causing a lot of reconciliation mistakes during chart preps. I was under the impression that if I go on a note and do not access current medications the previous reconciliation status will remain until I click into current meds and then I’m forced to reconcile.

What’s happening is that meds are still going into “unknown status” during visits that don’t require med reconciliation like Lab visits.
Any solution to this?

Refill requests going to the wrong providers since upgrading to 11.52??

2021-08-20T17:58:53-06:00

We upgraded to 11.52 a couple of weekends ago and ever since I’ve had several providers point out that they are receiving refill requests meant to go to other providers in their E Bean. In addition to that, we’ve noticed that a provider will have refill requests under the ‘All’ option in the Provider dropdown in the Refill Request menu in the E Bean that don’t show up when they select their own name in that same dropdown. I opened a case with eCW regarding this and was told that the providers had to be routing these refills elsewhere for this to happen, but we don’t believe this to be true as no one is touching the refill requests they all come in electronically. Has anyone else experienced this issue? If so how did you deal with it? Thank you.

DME—e Prescribe

2022-08-31T10:22:35-06:00

How are other adding DMESs into the system so providers can e Prescribe them?

Thank You,