We have (painfully) walked patients through clearing their cache, cookies, applying operating system updates to no avail. The only way we have been able to skirt this issue is by having them use Incognito/Private mode.
Anyone else having this issue?
]]>As users and clinical professionals of eClinicalWorks (eCW) and its patient portal, Healow, we call on eCW to implement a 500-character limit on patient messages.
Why this matters:
1) Medico-Legal Risk: As providers, we are obligated to read every patient message in full to ensure no critical details are overlooked. Unlimited-length messages increase the chance of miscommunication, missed symptoms, or delayed responses, thus exposing providers and practices to unnecessary liability.
2) Workflow Disruption: Patients often use the portal for lengthy, unfocused messages that would be more appropriate for a scheduled appointment. This leads to unbillable clinical care, excessive message review time, and team member burnout.
3) Patient Safety: A character limit encourages patients to focus their concerns, improving clarity and reducing delays in triage or appropriate follow-up. It also discourages misuse of the portal for emergent or complex issues that require real-time evaluation.
4) Improve Our Efficiency: No other form of professional medical communication (e.g. phone, fax, or visit) offers unlimited, asynchronous access without structure. A 500-character limit would align Healow with industry standards and protect providers’ time and resources while still preserving access for patients.
5) Expedite Patient Care: Shorter messages help providers to review and respond more quickly, and would help to speed up patient care.
eCW has refused to act despite numerous user concerns. We ask eCW to prioritize safety, professionalism, and care quality by instituting this enhancement for a simple, reasonable character limit.
Please add your name and credentials to this petition to support providers, clinical staff, and safe, efficient patient care.
https://www.change.org/p/set-a-500-character-limit-on-patient-portal-messages
]]>As users and clinical professionals of eClinicalWorks (eCW) and its patient portal, Healow, we call on eCW to implement a 500-character limit on patient messages.
Why this matters:
1) Medico-Legal Risk: As providers, we are obligated to read every patient message in full to ensure no critical details are overlooked. Unlimited-length messages increase the chance of miscommunication, missed symptoms, or delayed responses, thus exposing providers and practices to unnecessary liability.
2) Workflow Disruption: Patients often use the portal for lengthy, unfocused messages that would be more appropriate for a scheduled appointment. This leads to unbillable clinical care, excessive message review time, and team member burnout.
3) Patient Safety: A character limit encourages patients to focus their concerns, improving clarity and reducing delays in triage or appropriate follow-up. It also discourages misuse of the portal for emergent or complex issues that require real-time evaluation.
4) Improve Our Efficiency: No other form of professional medical communication (e.g. phone, fax, or visit) offers unlimited, asynchronous access without structure. A 500-character limit would align Healow with industry standards and protect providers’ time and resources while still preserving access for patients.
5) Expedite Patient Care: Shorter messages help providers to review and respond more quickly, and would help to speed up patient care.
eCW has refused to act despite numerous user concerns. We ask eCW to prioritize safety, professionalism, and care quality by instituting this enhancement for a simple, reasonable character limit.
Please add your name and credentials to this petition to support providers, clinical staff, and safe, efficient patient care.
https://www.change.org/p/set-a-500-character-limit-on-patient-portal-messages
]]>As users and clinical professionals of eClinicalWorks (eCW) and its patient portal, Healow, we call on eCW to implement a 500-character limit on patient messages.
Why this matters:
1) Medico-Legal Risk: As providers, we are obligated to read every patient message in full to ensure no critical details are overlooked. Unlimited-length messages increase the chance of miscommunication, missed symptoms, or delayed responses, thus exposing providers and practices to unnecessary liability.
2) Workflow Disruption: Patients often use the portal for lengthy, unfocused messages that would be more appropriate for a scheduled appointment. This leads to unbillable clinical care, excessive message review time, and team member burnout.
3) Patient Safety: A character limit encourages patients to focus their concerns, improving clarity and reducing delays in triage or appropriate follow-up. It also discourages misuse of the portal for emergent or complex issues that require real-time evaluation.
4) Improve Our Efficiency: No other form of professional medical communication (e.g. phone, fax, or visit) offers unlimited, asynchronous access without structure. A 500-character limit would align Healow with industry standards and protect providers’ time and resources while still preserving access for patients.
5) Expedite Patient Care: Shorter messages help providers to review and respond more quickly, and would help to speed up patient care.
eCW has refused to act despite numerous user concerns. We ask eCW to prioritize safety, professionalism, and care quality by instituting this enhancement for a simple, reasonable character limit.
Please add your name and credentials to this petition to support providers, clinical staff, and safe, efficient patient care.
]]>Anyone else experience this?
]]>I think it looks horrible the way it jumbles it all together
]]>I started a ticket with eCW to disable the QR code, but the support tech just told me that “The QR code is a hard coded feature with healow and can’t be removed from the healow application.” I screen-shared with him to show him that our Product Activation page does NOT have “Patient Check IN (QR Scanner and KIOSK)” enabled, and that the QR code has absolutely nothing to do with “healow CHECK-IN” at all! It is a “healow Kiosk” feature, which again we do not have. “healow Kiosk” is a separate feature from “healow CHECK-IN”.
eCW insisted that there is nothing that can be done to remove the QR code for patients, and advised us to tell patients that we are not able to scan QR codes. But considering there is a totally separate product within Product Activation titled “Patient Check IN (QR Scanner and KIOSK)”, and it is NOT active, I feel like this support tech is incorrect and this could be a technical issue?
Does the QR code show up for any other practice’s patients who have “healow Patient Portal” and “healow CHECK-IN” but NOT “healow Kiosk”?
]]>If you enable VISIT NOTE in the patient portal, and a progress note is locked, the entire note will publish to the portal, including any information protected for minors. I am told by ECW there is currently no specific way to withhold one section of the progress note from publishing to the portal.
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