ECW Users

Anyone using VOIP as a phone system?

2012-02-06T16:06:33Z

Just curious if anyone’s using this. Our phone hardware (mostly wireless) is starting to fail and the whole system is virtually without reasonable support here. We’re looking at replacing the whole system and there are only a couple of vendors in town anymore (BTW - Wichita is about 350K people). And the price tag is super high. So, that made me wonder if other offices are changing phone technology? Any thoughts would be welcome!

IMO Problem IT

2011-06-13T11:20:59Z

Does anyone use a program called IMO Problem IT to help in finding and entering Assessment or diagnosis codes in eCW?

The company had a booth at the eCW Northeast User’s Conference in NYC last month; here is a link to their website.

I would love some feedback on this product.

http://www.e-imo.com/products/problem_IT.aspx

Thanks

back-back-back ordered meds

2012-02-02T12:20:02Z

In addition to the craziness associated with the Adderall shortage. does it seem like we are having a lot of shortages of meds in the last 6 months? Right now, we can’t get lidocaine in vials to mix with rocephin, toradol injection and reagent to mix with stool samples for occult blood testing. Is it just Texas or is it around the country?

Press Ganey Survey

2012-02-06T16:16:43Z

We are going to be using Press Ganey to send out surveys to our Physician Office patients and was wondering if anyone has done this in the past or is currently doing it. I need to find a report that I can run and then export the data so I can upload it to them.

how to change SAMs?

2012-01-26T14:51:16Z

Does anyone know who to contact to change SAMs? I have been trying to contact mine for over 2 mos and no call back. I have asked the escalation manager to change SAMs no return call. I called again today and asked the CS desk how to request a new SAM and was informed that they need to contact their mgr who will then contact the right person. CS would not release any specific names. I asked what is a reasonable time frame to hear back and was told they could not give me a time frame.
This is so frustating!!!!!!!!!! Any recommendations would be helpful
Suzanne

Server Encryption

2012-01-24T11:11:18Z

I recognize the sensitivity of discussions of security and eCW, but I have stumbled across something while searching for large redundant files to delete to recover disk space, that requires immediate action on my part. I need some advice, having failed to find a similar thread in the Wiki.

As part of its backup strategy, eCW writes the entire database out to the server, in files corresponding to each table in the database, in clear text. Users, Encounters, Progress Notes, prescription histories, all of it in plain, unencrypted text files accessible to anyone who can access the server.

We want to take the Hi-Tech Act mandate to encrypt data at rest seriously, and encrypt data at rest. We don’t want to rely on the rather time-worn excuse, my vendor did it, if a breach or audit occurs.

My question to you all: does anyone have any experience with encrypting their eCW servers, what software did you use, and how was the interface with ECW?

Hypothetical ‘Perpetual License’ Question

2012-01-20T11:02:50Z

Suppose a client has a ‘perpetual license’ (i.e. purchased up-front, with no subscription required), and said client cancels the license, say because closing an eCW-using practice. Then suppose the client at some point in the future decides to open a new practice and use eCW. Can the client simply activate the license by paying Support and Maintenance fees?

I would guess the answer is ‘Yes’, as that’s what ‘perpetual’ implies.

Does anyone know?

/Mr Lynn

Top down control

2011-11-30T16:28:05Z

Important article: http://www.nytimes.com/2011/11/30/us/politics/gingrich-gave-push-to-clients-not-just-ideas.html?hp

1. For the GOP to advocate for forced electronic medical records is highly disturbing. If they are better, which they aren’t, then the market forces would make them dominant. For Gingrich to do this is hypocrisy.

2. Because market forces did not craft these things, ecw and the others are allowed to be as ugly and clunky as they are. We just get used to it because we have no other options. No wonder they’re so ugly and the support is patchy, they don’t need to please us, they need only to give some politicians a cut.

3. So sad that we’ve allowed politicians to make health care decisions. Politicians who have never made a diagnosis are running the system, gaming the system. Meanwhile, we’re adding layers of complexity, layers of add-on tech and admin support.

The whole thing is disgusting.

Alternative options to human interpreters

2012-01-18T16:44:40Z

I’m looking for technology to allow our doctors to communicate with patients who do not speak English. An ideal solution would be a handheld multilingual voice to voice translator which could be carried into an exam room. Google has a great translation service (translate.google.com) but requires typing (would not work during procedures) and the computerized voice output can be difficult to understand. Any suggestions?

Has anybody noticed….

2012-01-12T08:50:01Z

Is anybody else opening more and more support tickets? I never had to call support as much as I do now.. As of today, I have opened five tickets since January 1st!

Most of them are due to not being able to post my ERAs correctly, but still, I think this is record for us in the seven years we’ve been with eclinical..

What gives???!!!