ECW Users

ecw support feedback?

2009-05-25T20:19:23Z

We have been using ecw for almost 2 years, our experience with ecw support has been very good overall. Most techs are knowledegable, considerate and polite. But with the rapid expanding of ecw, we notice some weakening of ecw support. In Feb, the support worked on my server to install cdss ( we are part of NYC PCIP project) at our busiest office hour without notifing us first. We started noticing system slowing down and unstable while we were working, it finally crashed ecw the next morning , we lost 2 hours of ecw during the moring rush before ecw fixed it. Our most recent experience for installing the TSP800 was a nightmare, the technician was inexperienced ( had NEVER done this before, had no idea what she was doing), incompetent ( can not do a modification on XML file for the whold day which was fixed by her senior in 2 minutes) and arrogant (blame us for her mistake), we lost ability for printing prescription for 4 days, the I don’t know how ecw rate their support team members, hopefully not by how many tickets were closed by them. I would suggest that ecw email a customer survey at the end of the each support ticket, so we can give high marks for those who are excellent and really deserve a raise/promotion, and give back our criticism for those who are not. I also suggest ecw to improve how they assign the ticket, assign the ticket to somebody who had absolutely no experince to work on the issue is inviting trouble, not only it causes stress on the provider, it also generate much more burder on the support team to correct the mistake. I am not a IT expert, but my experience with computer tells me that getting it right in the first place is much better/easier than trouble shooting it.

Remodelling office….Advice needed

2010-08-16T23:12:27Z

we are planning to upgrade the flooring of the office. Do you guys have any suggestions for hat flooring to use for exam rooms?

thanks in anticipation

Javid

-DOMAIN ERROR IN set_db[4]

2010-09-01T15:57:30Z

I have one machine that gets this error when trying to access the APL reports. I had a machine 2 yrs ago that had the sam error and somehow I managed to find the solution to fix this. I have searched the users form for a solution and nothing that I have found works. Anyone have any suggestions.

Distributing eClinical App with “Push” software such as SMS?

2010-09-01T15:40:39Z

In our environment we use Novel Zenworks for application delivery for our Windows 7 (32bit) desktops. Zenworks uses MSIs to distribute the app, but it seems that after the new MSI is created, it ALWAYS comes up with an XML error for authentication when prompted to log into eClinical. Does anyone use Zenworks, or SMS to create MSI files??

Thanks!

Slow VNC connection to VNC14 to Chennai in India

2010-09-01T12:10:20Z

I have noticed very slow connections to vnc14.eclinicalworks.com
When I ran the IP I found it to be 122.182.8.148
Which translates to Chennai in India.
I knew about the Mumbai center buit not about Chennai

With the current economic situation I can understand eCW having their support located at various locations in India but would suggest that they consider better connection speeds

Anyone Here in MDVIP or Similar Organizations?

2010-07-23T09:05:40Z

Heard an interesting presentation on MDVIP the other day, and I wondered if anyone on this board has experience with them or similar companies. MDVIP claims not to be a ‘concierge’ system, but rather charges patients for additional services and limits panels; they also say they’re the only such operation approved by Medicare.

/Mr Lynn

Jen Moore - Out of Office - September 1 - 3, 2010

2010-08-31T14:52:36Z

All:

Please note that I will be away from the office without access to email or this forum starting tomorrow, with a return on Tuesday, September 7th (following Labor Day). For those following along, this is time off to take my daughter to college!

I hope you all enjoy your Labor Day holiday with friends and family, and I’ll be checking in as soon as I return!

Thanks!

Jen

Thanks, eCW support! (Thanks only - other posts will be moved or deleted!)

2005-10-27T02:09:31Z

could we have a thread with that subject line pinned to the top of the General Discussions section? I get this or that taken care of by support, think wow, these guys are great, I should write a post about that, forget, a day goes by...gone. If we had a pinned thread to go to maybe they’ll get some of the recognition they deserve…

Joel

CCHIT, Drummond Will be EHR Certifiers

2010-08-31T08:37:04Z

HDM Breaking News, August 30, 2010

The Office of the National Coordinator for Health Information Technology has named the Certification Commission for Health Information Technology and the Drummond Group Inc. as the initial Authorized Testing and Certification Bodies for the temporary electronic health records certification program.

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Applications for several other unidentified companies that hope to be named testing and certification bodies remain under review.

CCHIT and Drummond Group have long made public their wish to be testing and certification entities, and their selection as the initial entities is not a surprise. Chicago-based CCHIT has been the industry-created EHR certifier for several years under programs now superseded by temporary and permanent certification programs authorized under the HITECH Act.

Austin, Texas-based Drummond operates a test laboratory offering interoperability/conformance testing and certification for multiple industries. The company announced last November it would apply to be an EHR tester and certifier after being approached by several EHR vendors.

EHRs currently certified under previous CCHIT programs must be recertified as supporting electronic health records meaningful use criteria by an Authorized Testing and Certification Body under the temporary certification program that lasts until at least Jan. 1, 2012. Providers must use EHR products that have the new certifications as part of the process to qualify for Medicare and Medicaid meaningful use incentive payments.

Vendors now can apply to CCHIT and Drummond Group to go through the testing and certification process. More information is available at cchit.org and drummondgroup.com.

--Joseph Goedert

Emdeon , Second big blunder in 2 years.

2010-08-30T17:45:06Z

hello all,

For those of you who may not remember , in Dec of 2008, Emdeon software update “dropped “ the decimal point , creating a lot of billing havoc. They admitted to it , but did not offer any help , other than resubmit.
On to Blunder 2.
I just noticed that all my billing going through Emdeon , although got a confirm sent by ECW, was not received by Emdeon , between the dates of June 1-14/2010. So the insurance did not get it either , and I am already at the 3 month billing deadline for timely submition.
I would suggest to check it out.

Ed Khatcherian