ECW Users

AI staff - artifical intelligence receptionist

2026-01-29T14:11:09Z

Has anyone explored using a AI receptionist like Sully AI to augment receptionist services. Take calls, possibly prepare refills requests, and take simple phone messages. Better then just a voicemail feature, at least the experience on the patients side should be better than “dumb” VM. I specifically mention Sully because Gemini says that they potentially integrate into ECW.

It’s been a wild ride, y’all

2025-01-02T09:35:47Z

After almost 18 years of using eCW, I’ll be moving on at the end of January. In addition to what I do here, i have been a pastor for the last five years in a non-compensated position but with all the responsibilities of my other four fellow pastors. Our church has decided to bring me on as a fully supported pastor as of 2/1.

From v7 to the as yet uninstalled upgrade of v12, we’ve seen a lot here over the years. Probably too much. lolol

Carry on… carry on.

No longer getting email notifications

2024-07-02T08:52:39Z

Admins - I am no longer getting email notifications to threads I am subscribed to. I have checked all settings, have nothing blocked, not going to spam, etc. Can you help?

Automated Faxing with AI

2024-12-24T11:17:09Z

I know eCW has an AI faxing feature (already explored that option), but does anyone have an automated faxing 3rd party that could integrate with eCW? We get many faxes that have multiple patients in one fax and we are looking for a service that can pull out different patients data from one large fax and file it directly (and accurately) into patient documents.

Thank You!

BH Requires Box 19

2024-10-14T12:10:07Z

Does anyone know how to get the provider of services into box 19? This was a new requirement in Arizona a few years ago for Behavioral Health claims to include the provider of services when billing under the group.

HELP!!! I think I’ve been deleted from the Forum

2024-08-15T17:13:06Z

I have been a forum user for many years. Earlier this year while I was in the middle of a local computer problem, I tried to log in and it seemed like my user name disappeared. I tried several permutations and in spite of the fact that I had my username and password saved. They are gone and I can’t find any of the posts that I made in the past. I’m beginning to develop an existential crisis. Any one care to help me out?

Bob

Patient Report

2024-08-22T15:53:34Z

Does anyone know of a report that would show patients who did not have f/u scheduled after an office visit?

my.eclinicalworks.com

2023-06-07T21:26:15Z

anyone else having issues logging in?

Medicare Claim scrubber other than Code Correct

2023-04-27T13:33:18Z

We use Code Correct for our Medicare patients but with the version of eCW that we are currently on there is a JIRA and won’t be fixed until a future build. Yes, we are on a lower build by choice. We are planning to upgrade but we aren’t doing this until later this summer. Is anyone else using something like Code Correct that can offer and alternative?

Dental Schools

2023-02-14T10:38:34Z

Any other dental schools out there using eCW? We have asked our support team and never get any responses.