A few weeks after setup we had training for an ASC that we just added through Enterprise Directory to run statements and that particular trainer advised us that it was “ridiculous” and they “had no idea why we would be told not to upload the statements immediately upon batching”. I just ran statements 2 weeks ago and NONE of the statements went out with the Healow Pay codes, they all dropped to paper immediately and NONE had return addresses or a way to actually pay the statement.
So at this point I am not sure how any of this works. Incredibly frustrated and would like to see if anyone out there has insight on how to fix this issue - especially someone using Enterprise Directory for a Practice & an Ambulatory Surgery Center that have separate Tax ID #s, etc.
Appreciate any insight from the forum!
]]>is, eCW team is not competent for foresight. Every time I received a call from the eCW person was more unaware of the solution and worse than the prior tech. I am sure, what kind of people are working in
team, who are completely unaware of the relationship between actual work and environment of work ethics.
]]>eCW, feel free to reach out if you know where this setting is.
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