ECW Users

Printed receipts

2026-01-27T16:55:54Z

It has been a long time since I helped the front desk. When taking a patient payment and printing the receipts, did the CPTs codes ever appear on the printed receipt?

I am saying no…. especially since you normally take payment prior to the patient being seen however I can not remember.

Thanks!!

Payground vs. Healow Pay

2025-09-17T14:20:12Z

Hello:

Is anyone using Payground instead of Healow pay and if so how is it going? Looking for reviews and recommendations.

Thanks so much!

Credit Card Vendor

2022-01-05T10:28:32Z

I was wondering what credit card vender you are using with eCW. Are you able to do card on file? We are being told that there is a bug within eCW so we are not able to put cards on file. Anyone else having issues?

HEALOW PAY

2024-04-02T07:23:34Z

I would like to get some real feedback from users of HEALOW PAY. We are thinking of transitioning. It seems like there have been some issues with HEALOW PAY based on some of the posts I have seen. Who is using HEALOW PAY? If not, what made you go with a different option.

Healow Pay - Texting Patient Balances

2024-06-14T13:10:01Z

We are wanting to update our forms to make sure we can use Healow Pay in the future and text patient their balances with the links to use Healow Pay. I don’t see a way in patient communication settings to opt a patient out of getting text patient statements for example. I have already had a ticket with ECW and was told there are no options to keep a patient opted IN for appt reminders for example but opted OUT of accounting texts. So how are others dealing with this who are using Healow Pay?

Refund Integration

2024-09-13T10:41:46Z

Has anyone had any success with any type of Refund Integration? We currently utilize Workday to cut the actual refund checks but then have to record and document the refund information in eCW. Because of the size of our medical group and the amount of checks we have to document, we were looking into a way to automate this process, similar to the Patient Lockbox automation tool that we currently use to create patient payments. Has anyone had any luck with this type of functionality? I did check with eCW and they do not support this but we do have in-house IT and we have the capabilities of customization as we house our own servers.

Thanks,
Jessica

Difference between payments and collections?

2024-02-01T12:11:24Z

Wondering what the difference is between Collections and Payments in eCW. When I run reports for any given month, total collections is a bit different than total collections (the range seems to be within +/- 3% over the past year). Thx! Joe

SMS Statement Solution?

2024-01-31T15:07:51Z

We use changehealthcare formerly emdeon which I think has now been bought my optum. Has anyone used any non paper statement solutions to their liking? Paper statements just seem to be so inefficient and not very cost effective. Would love a good sms option that doesn’t require any portal/sign in options. We currently take payments on our own website via forms that we direct patients to via qr code on paper statement and website url.

eStatement Issue

2023-11-22T11:03:06Z

eStatement Urgent Issue
Message:
I am so sorry for the way ecw messed up every single detail for the outgoing estatement. i am dealing with different tech and these poor guys have no clue how to fix and technical team is completely having no idea end-user issues and never get any issue resolved from the last 10 years. what a shame. every time i bring the problem that should be a part of the statement or ecw, there is no solution. i spoke to trizetto and i saw the estatement and there is no info which i was told to enter to pass on to the patient statement. does ecw have some intelligent people who can fix my issue rather than run- around with it. my information is not going through in estatement. please someone call me to fix this issue.
Case details:
Department: Technical Support Department
Case #11298413

eStatement Issue

2023-11-22T11:03:42Z

There is same reply from the last 10 years bug.. You were supposed to call yesterday alone with your chief. It seems like a all of you are running from the truth, which

is, eCW team is not competent for foresight. Every time I received a call from the eCW person was more unaware of the solution and worse than the prior tech. I am sure, what kind of people are working in

team, who are completely unaware of the relationship between actual work and environment of work ethics.