ECW Users

Resubmit $0 claim

2025-12-12T13:30:01Z

Is there a way we can send a $0 claim through eCW. We have a few claims that need codes deleted out of them due to CMS (our AHO is making us do this). They stated to send the claim back through without a penny code, but when the claim is $0 and I change the status to ‘Ready to Submit’, it’s not showing up in the batch because it’s $0.

I would love some information! I’ve reached out to several people and they just don’t get what I’m asking.

ERA Payer ID Issue

2025-08-04T15:08:33Z

When electronically posting ERA file for BCBS – if there is a primary and secondary BCBS payer that share the same ERA Payer ID – the payments are not distributing correctly. It is automatically choosing the first payer listed in the file or first payer in alphabetical order. For example, primary payer is Federal BCBS and secondary is Blue Medicare. When the primary payment post it is posting as Blue Medicare even after hitting distribute payment. This is causing errors and not sending claims to secondary. Anybody have a workaround or solution?

uggh… ???? Medical Billing updated claim window ?????

2025-06-29T11:58:16Z

Just wondering… are we the only practice who is having issues with new claim screen?

You now have to drag and drop ICD codes to change the order. but not a normal drag and drop. you have to drag a small button (instead of an entire row or line) and the fact that you have to drag and scroll when you have more than 4 ICD codes (hello family practice here!!!.. sometimes have 20+ ICD’s on a claim) Who would even think of putting a drag icon? and what trained UX designer decided to place it next to a trash can? none of this makes sense.

we had whats next? removing the funciton keys for “ready to submit” and “next claim”?

we weren’t nofied of the update prior - all the sudden everything is different and now we have employees who have disabilities unable to perform tasks, and others who have been slowed down so much that we are contemplating leaving eCW.

The last update with the floating side bar (without the option to disable it) was horrible and continues to be annoying as it slows down the entire screen drawing proces resulting less claims generated per minute.

I’d love to hear feedback from others. This triggered us to start considering other options.

-Freddy

Number of claims with ‘code correct error’

2025-05-27T10:19:21Z

Hello All,

Has anyone encountered rejected claims with the status of “code correct error”? Any idea what is causing this? This only occurs with some providers’ claims, not all of them.

Claim Scrubbing Security Settings

2025-03-24T10:57:40Z

I’m looking for the security setting that allows a staffer to scrub claims for workable edits, but NOT to suppress any. Please let me know!

How to electronically send Primary insuance’s ERA/EOB to secondary insurance in ECW when submitting claims to secondary?

2024-05-26T13:35:40Z

I was wondering if there is a way in ECW where we can send Primary insurance’s ERA/EOB to secondary insurance?
We submit paper claims to secondary insurance by submitting the Primary insurance’s EOB to secondary insurance via fax.

UHC NPI error on Electronic Claims

2024-12-17T16:02:50Z

I’ve been getting a “Smart Edit” <> from Trizetto for a few months now with my UHC Medicare (dis) advantage claims. Anyone know where this setting is in eCW?

12/13/2024 - 277 PAYER REJECTION REPORT:
SmartEdit: Ordering physician NPI is not found for service code. Per CMS, physicians must be enrolled with a valid NPI. Please verify physician record and resubmit the claim with a valid NPI.

My UHC MAP setup screenshot is attached.

Dropping claims question

2024-12-17T09:50:34Z

Has anyone discovered a way to drop some claims but not all of them quickly? Example: a provider sees 20 patients and finishes 15 of them. Is there a way to quickly drop the 15 without doing it one by one? That’s how I’m doing it right now and it’s a pain, especially when we have 5 providers.

Thanks Angie

Web Version vs EXE- Super slow or just us?

2024-12-05T16:20:59Z

Since moving from the EXE version to the web version to go to version 12 it appears as if eCW has abandoned billing staff and trading a working product for a product which will result in any sizable practice needing to add staff to get the same work done in the same time. The time it takes to search is far slower, the ability to tab around claims no longer functions, using arrow keys to move along a given claim line fails and send the cursor back to the first box of the top claim line. In general, this product just seems broken for billing. Does any have any tips or tricks or can you verify that this is not occurring in your practices for those who have upgraded to v12 from EXE? I am looking for any help before my billing staff mutinies and makes me walk the plank here!

Unbalanced ERA secondary claims

2023-04-04T15:33:17Z

I could really use someone’s help on this. I have looked everywhere for an answer and am not able to find it. Here is the issue. On more than 1 insurance, i get the :Line item level payments: Procedure code = 99213, allowed, Deductible, Coins, Paid, Adjustment, or withheld is incomplete” error on my claims scrubs. What is this and what can I do to stop it? I see all the information from the ERA is there along with Cas Codes. I am at a loss. It is giving me the error on all 4 lines of my claim.