ECW Users

Bar code on Ereq

2026-01-13T09:03:45Z

We have noticed that the bar code is not displaying when printing the ereq for LabCorp labs.

Can anyone provide me with some steps on how to get this setup?

Do I need to get LabCorp involved?

Every office has a different LabCorp account number.

Thank you

Common Send and Timestamp Input Requested

2025-03-27T09:37:54Z

Greetings-
We have been on eCW for nearly 20 years and have some workflows that have begun causing some mild issues. Specific example:
In a Lab or DI order, our staff would typically timestamp in the Notes section that the order was transmitted to XYZ lab or Radiology group (we have more than one), or that blood was drawn with butterfly, and several other “administrative” type notes that we use for a variety of reasons.

With more and more patients and providers utilizing the portal to communicate information on results and such, we have found that the timestamp information that is not pertinent to their result or care makes it confusing and often important information is delayed in getting to them.

For this reason, we have opted to move our “non care/non result related” communication to the Internal notes. This includes things like….drawn, shielded, transmitted, left message to call, and a plethora of other things. That way, the notes section is clear to the patient and anyone else that looks at it when it reads, say…. TSH was elevated, please adjust your synthroid to XX dose. A new prescription was sent to your pharmacy… or whatever it may be.

The issue we are facing right now is, the Common Send screen doesn’t offer that wonderful Internal Notes - Apply All like it does for the regular notes. While we have only been using the web version with that common send for around 2 years, and the workflow for using internal notes is what staff had when we were on the exe, as much of a struggle as it was to get them to use the “Apply All” feature, well, now it is extremely difficult to live without it.

My question is, how do other practices document things like a lab was transmitted, or that Jane drew the blood but Sherry performed the test and entered the result?

I would be very interested if you rely on the tools that are there (Interface Status, User Logs, etc) for those types of things and just, in general, how does your practice use Notes vs Internal Notes on orders?

Thanks!

L Jellybean Performance

2024-07-23T15:06:22Z

We have one high performing doctor who is having extreme slowness in his L Jellybean. While there may only be 120 or so new lab results to review (on the To Be Reviewed tab) it takes several minutes to load. This occurs on every refresh or every time he reviews a patient’s results.

Has anybody else experienced this with the L Jellbean? Have you found settings either personal or practice that can help with performance?

eCW, DO NOT CREATE A TICKET!

This question is for other eCW peers. We will be creating a ticket next week if needed when the doctor has time for a technician to get on his computer.

Orders Naming Conventions

2024-08-26T18:44:46Z

I’d like to know some other best practices for naming conventions for your orders.

When I first came on board to my practice, I noticed they had included the CPT code of a Lab/DI order in the actual name of the order. As CPT codes tend to change, I began to move away from this practice and excluded them from the naming convention. So that “MRI Brain W/O (70551)” would instead be just “MRI Brain W/O”. I advised staff they should include any necessary clarification beyond the name in the Clinical Notes section.

Is it a good idea to leave out the CPT code in an order name? Does it matter? Am I being too stringent?

Chrome Update/Unable to Print Lab Req

2024-08-23T14:00:31Z

After some computers updated to Chrome 128.0.6613.85 those computers are no longer able to print Lab Reqs from the common send window. If you use the print preview it just shows a blank screen.

According to eCW this Chrome update did in fact break this functionality.

The work around eCW has given us is to print the lab order using the Lab order screen.

This is acceptable when there is only 1 lab, but when a patient has 8 labs this can get cumbersome. This is greatly slowing down are staff. I did suggest using the keyboard shortcuts, but I’m still being asked for something more efficient.

Has anyone found a more efficient work around?

Thanks in advance.

eCW productivity report

2024-07-24T13:58:02Z

Currently we manually add up the hours a provider is scheduled to see patients. We then take into count blocks we have scheduled (meetings, out of office). We run reports for how many patients they saw then do the math to see how many hours they work vs patients they see. A productivity report.
Does anyone have any way of not doing this manually?

**eCW please do not respond, I have created cases. I am asking other users experience.
Thank you all!

AOEs—easier way to update AOEs

2024-06-18T08:36:15Z

We need to update MRI AOEs but as of now the only way I know to do it is manually. It’s hard and time consuming to go into each order and make the current AOE inactive and add the new questions. I would like to know if anyone has a quicker way of doing this? I opened a case with eCW and they don’t have anything. I asked them if they could do it using the db server but nothing yet. I feel like there should be an easier and better way.

We added AOE to our MRI and CT orders because this was the only way for information to show on the requisition (without taking all the notes section).

Our process—provider orders the CT or MRI. MA asks the AOE questions and electronically faxes the order to the hospital. We don’t interface with them. We also print a copy for the patient.

Thanks!

Alert for ICD10 CPT mismatch at the provider level

2019-11-05T13:50:37Z

Is there a way to build an alert in the system so the provider knows when he’s ordering an imaging study with an ICD10 that doesn’t meet medical necessity for that patient’s insurance?
Example: patients Blue Cross plan doesn’t cover fundus photography when billed with ICD10 H00.11 - we need an alert at the point of order-entry

Radiology Interface

2024-04-10T11:15:51Z

Does anyone have an interface with their local hospital’s radiology services? Our local hospitals use epic.
Currently we send our patients to local hospitals for imaging but it’s taking a long time to get reports fax back to us. Our providers were recently asking about PACS and if we could get a link where they could access the images. Does anyone have any information on PACS or radiology interfaces?

Thank You,

Virtual orders and converting them to future or pulling them through the Manage Orders screen

2024-03-06T18:08:01Z

Is it possible and how?