Why does it refuse, seemingly in only certain fields,common keyboard symbols such as “<”?
I’ve never seen any other application have this issue.
Does anyone know why?
]]>It seems designed to cram all the extra features (Sunoh.ai, insights, etc) with a fancy UI but it fails at being usable for day to day patient care. It is so bad all our providers are ditching their iPads and going back to laptops and clinical staff are much slower working up patients.
For example, the office screen shows appts in a narrow list (can only see 4 appts, with over 70% of the screen blank) and is missing key information (does not show how long the patient has been checked in, so no idea which patient should be seen first). There is no color coding of important information (checked in/out, visit type, etc).
The progress note refreshes with EVERY change, takes 2-3 seconds to refresh and moves back to the TOP of the progress note so you lose your place, which really slows down the workflow as each task takes 5-10 seconds longer to perform. It is a frustrating UI experience, especially when in the room working up a patient.
There is no way to move from one section to the next (left side visit button shortcuts are gone), so if you update the medications, the screen refreshes, then you have to scroll back down to go to Allergies. Medication reconciliation/verification is buried 2 menus deep (extra clicks) so it often gets missed.
ePrescribing medications has to be manually selected EACH patient (it doesn’t auto-select), and that setting is buried a few clicks deep.
I’m sure it will be worked out eventually, but we put a ticket in already to try to go back to eClinicalTouch 3 (Case # 11598046).
Has anyone else found a way to work with eClinicalTouch 4, or fix the major issues?
]]>or call eClinicalWorks Customer Support
If a user does happen to login they will be bombarded with errors like Access Denied: Invalid Input
Our eCW Nimbus also seems to be getting a similar Incident ID error and doesn’t work for a backup access.
]]>Do you know where I can add custom click-choice options for use when prepping meds? e.g. once daily, twice daily, three times daily that can be clicked and used in the New Rx box.
thanks,
Nathan Kung, MD
Blue Sky Neurology
Denver, CO
We are still on 11 305C. Yes we were told we needed to upgrade to 12 because our version of MYSQL was EOL.
Our issues are with 11E.
1 When in the fax inbox web mode you cannot delete the first page or current page. You can in plugin mode.
2 When in Plug-in mode you cannot attach a fax to a DI order. You can in web mode.
You have to bounce back and forth so you can delete cover pages in plug-in mode then move to web mode just to attach to a DI.
Of course we get the typical ECW answer “This is by design.”
They are designing a way to push customers to other EHR’s.
Frustrated in Florida.
]]>Anyone with any opinion if there are better EMR options than ECW?
I have used Meditech, which is somewhat “better”, and interacted lightly with Epic.
At this point, I am ready to “jump ship”-it’s been a long nightmare.
]]>It would be nice if there is a user specific mouse double click customization. Then providers can set it to get to current progress note while MA and front desk can get to the check in screen.
]]>I have a list of like 20 visit status codes, many of which are duplicates or old codes we no longer use. (Someone created them at various times and we can’t edit them or delete them!) I can’t seem to delete any old codes because it says they have been used somewhere sometime.
“Could not delete this Visit Status as it exists in an encounters [sic]”
Every time we go to check out a patient, we have to scroll through a list of old visit status codes to find the right ones.
]]>