ECW Users

Import All Histories Except Allergies

2025-11-05T13:15:58Z

While I applaud the inclusion of the Import All Histories button I wonder why, for the love of Pete, it doesn’t include Allergies/Intolerances?

JIRA ID PE-261525: Users are unable to open outgoing referrals

2025-01-31T09:38:05Z

recently upgraded to V12.0.2.04000248 on 1/25/2025

with this upgrade are users are not receiving the pop up for break the glass to access outgoing referrals created from charts that have PSAC enabled. There is already a notice on MyeClinicalWorks regarding this, Jira ID PE-261525.

Has anyone found a work around or solution to assist their staff in accessing these referrals?

NPI Not attached to CPT and/or the whole claim

2023-08-24T13:53:36Z

I’ve started occasionally getting rejected claims due to problems with the NPI. We have one NPI for both the practice and the doctor - since it’s a single physician practice. It is valid and current.

Sometimes the error message says that the NPI is not attached to CPT 81002. I use this code all the time, and it always used to go through and now only occasionally gets kicked back, so I’m not sure what the problem is. This is the message attached to a claim today:

P4999umORM SmartEdit (umORM) [Pattern 31569] REJECT - Ordering or Referring physician NPI is not found for service code 81002.
Per CMS, physicians must be enrolled with a valid NPI. Please verify physician record and resubmit the claim with a valid NPI.

I also got this today, which seems to say there was no NPI attached at all??

RENDERING,PRESCRIBING,ORDERING,REFERRING OR BILLING NPI IS MISSING/NOT REGISTERED WITH THE STATE

Any ideas?

Thanks!

MERGES DELETE TONS OF Pt safety and crucial info from purged chart!!

2022-05-23T14:47:13Z

WHAT ARE OTHERS DOING with all the info that gets deleted and doesn’t merge??
Major patient safety issue and eCW refuses to respond with their best practice recommendation on how to get the data into the ‘saved’ chosen chart except to say PRINT THE ENTIRE CHART OF THINGS.
In an upgrade we took last August the document failed to be clear on how detrimental the new ‘acknowledging’ a merge was. It started warning us with a list of all the things that DONT MERGE. (SEE ATTACHMENT) The list is concerning. We had to stop merges knowing their recommendation to ‘print the chart’ wasn’t an option (one tab was 200+ pages and it would be pdf how would all detrimental info go BACK in). And at that, it’s not even all of the items that delete out.
Now with the most recent update last week it updated that list to also include LAB RESULTS and tons of other items that dont merge!
HOW ARE YOU ALL HANDLING THIS?
Can’t get an answer from eCW no matter how many tickets or Sam calls or execs on.
Guess we will get an answer when a lawsuit happens from a critical lab result that deletes and their recommendation is to ‘print’ to PDF the tabs of the med record in HUB (which doesn’t even include all of the deleted listed options) then what, scan them in to doc’s’ somewhere like they recommend and aren’t looked at again- seems like a dangerous game being played.
HELP if have suggestions! We’ve had to stop merging charts unless they have very little (not much or none from the delete list) ATTACHED. which is also dire…
File Attachments

Unauthorized chart access

2022-10-24T10:36:39Z

What is the best way to see if a user has accessed a chart? The chart is not marked PSAC. If I have a complaint from a patient regarding unauthorized access by an employee, how can I check to see if it was accessed?

Lab interface bug

2022-01-14T14:14:05Z

Writing to see if any other practice has encountered this bug. We have a lab interface that has been going down daily for up to 30 minutes for the past 2/3weeks. We were informed today that this is a bug that’s not yet fixed. I don’t understand how this is something that can’t be fixed ASAP as it greatly impacts our productivity. We run our own in-house lab so this results is patients being backed up. Bug ID is PE-150235.
Anyone else run into this? If yes how are you dealing with it?
Ecw if you are reading this please fix this. Our providers don’t need another reason to not like eCW.

Electrocardiogam’s are saving as a pending Lab under “L” jelly bean

2022-01-05T18:44:26Z

We’re having an issue where our Electrocardiograms that are performed and saved come up as a pending lab notification in the “L” Jelly bean tab under the ordering provider. It only does this with select laptops. They suggested we update our Webversion of ECW on all our laptops that perform ECG’s, but it did not resolve the issue. Our other office location does not have this issue. Any suggestions on how to fix this?

Providers should not be receiving a notification for the electrocardiogram’s performed in office under the “L” jelly bean only for labs that come across our interface.

Any Suggestions?

Thank you.

-Junior

The Patient Dashboard and Right Chart Panel Display Data for Different Patients in the Progress Notes

2021-09-21T16:25:51Z

I just saw this on the portal today for the first time. I’m pretty good on checking the notices first thing in the morning, not sure if I missed this or it was just released. Did anyone else see this?

Date Published is 0/0/0 on the notice, but on my.ecw it says published on 6/23/21. I’m just wondering if I missed this, or if it was just posted, or if it was posted in error?

Date identified is 12/11/2018…. That can’t be… right?

Link: https://drive.google.com/file/d/1Rz9f-qZ87UVZyDyCnT3MEeSf0Kk_ggka/view

[Fixed in 11.52] Bug in Treatment Window that will completley shutdown ECW

2019-03-04T17:25:31Z

Hello All,

I believe I’ve found a bug in the treatment window, I’ve been testing it out, the good news is it doesn’t appear that any data entered is lost, so at least it’s not a patient safety issue, but it will completely shutdown ECW forcing you to log back in.

Steps to replicate bug:

1. Go into Progress Note
2. Open the Treatment Window
3. Click on the Notes Tab (next to clinical notes)
4. Start typing something without clicking in the box

It seems that the cursor isn’t automatically placed into the notes window, and typing without clicking the box to insert the cursor will result in this error. To prevent it, you have to click into the notes box before typing anything.

Event viewer will show error/log:

Faulting application name: eClinicalWorks.exe, version: 11.40.0.0, time stamp: 0x5b109e67
Faulting module name: MSVBVM60.DLL, version: 6.0.98.15, time stamp: 0x49b01fc3
Exception code: 0xc000041d
Fault offset: 0x00080edf
Faulting process id: 0xc0c
Faulting application start time: 0x01d4d2cca17b6b91
Faulting application path: C:\Program Files (x86)\eClinicalWorks\eClinicalWorks.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVBVM60.DLL
Report Id: 0b29d809-c77a-45eb-8bc8-46199c4e7c6a
Faulting package full name:
Faulting package-relative application ID:

Has anyone experienced this before? I’ll keep this thread updated if I find any fixes. I was able to find this online but have not tried it yet (different problem, but same error): Link

[Solved] Multiple People Can be in the Appt Window at the Same Time, un checking pts in

2021-07-20T17:35:02Z

Scenario:

Staff 1 has the appointment window opens, but doesn’t close it.
Staff 2 opens up appt window, checks pt in, closes appt win
Pt is now checked in
Staff 1 closes their already open appt window, which had the original visit status set to Pending. This now gets saved.
Pt appt visit status is now set to pending, and pt is no longer checked in.

Out of all the places they put concurrently locks, they couldn’t put one on the appointment window? ALso have a newfound resect for those pesky concurrency locks at least, lol.