We are trying to send out a custom campaign and every time we save the message it up the word “prescription” to “pre_scription”. Initially we thought it was because we copied and pasted from Word, but we re-created the message manually and it did the same thing. We open the message and tried to update the HTML code, but it would revert back after saving.
What is entered:
In consultation with our medical director, we have made the decision to provide those PrEP clients affected with a prescription for a 90-day refill supply of medication.
What happens after you save:
In consultation with our medical director, we have made the decision to provide those PrEP clients affected with a pre_scription for a 90-day refill supply of medication.
Any ideas? Due the urgency of the message, we re-worded it.
Thanks,
Allen
This is the template we have:
Hello, this is {{FACILITY_NAME}} calling {{TONAME}} to remind you of your appointments scheduled on {{DAY_OF_WEEK}},
{{MONTH_NAME}} {{MONTH_DAY}}. You have multiple appointments, at {{MULTIPLE_APPTS}}. To confirm these appointments,
please stay on the line. If you need to reschedule, feel sick, have any COVID 19 symptoms or been exposed, please call us.
Remember to wear a mask, bring your medications and insurance card to your appointment. We look forward to seeing you.
Unfortunately after testing both By Facility and Across Facility, they don’t seem to be combining the messages at all, nor use teh template that we have specified above, has anyone successfully used this before?
]]>Sometime on Sunday, August 2, we had a 2nd instance of the Lab Reminder campaign activated and it was turned on for ALL of our providers for all facilities. We didn’t notice this until we had complaints from a practice.
Has anyone else ever experienced this? Or do you know if logs exist for this area so we can try and determine what happened?
Thanks!
Jessica
I just spoke with eCW chat and they stated there is no option to opt the patient out from future campaigns except for with custom campaigns manually removing them from the file. As you can imagine that is not a manageable solution so for now I’m asking staff to send me an Action for all patients that want to opt out and I’ll figure it out before we send our next campaign.
Does anyone in this group have a manageable solution?
Thanks in advance
Jessica
Example of our current configuration
For Monday Appts send reminder on Wednesday and Thursday (voice)
For Monday appts send reminder on Wednesday and Thursday (text)
They suggested in staggering this as opposed to keeping it the same.
Any suggestions appreciated.
Thank you
]]>Here is my message:
IRMC: {{TOFIRSTNAME}} has an appt {{SHORT_DAY}} {{SHORT_DATE}} at {{HOUR}}:{{MINUTE}} {{AM/PM}} at {{FACILITYNICKNAME}} w/Dr. {{DOCTORLASTNAME}} at {{ADDRESS1}}, {{ADDRESS2}}, {{CITY}}.To confirm or cancel appointment,
When messenger sends it out it puts REPLY YES OR NO.
I have been told that we can not change the position of the Reply or change it.
SO this is my actual message:
IRMC: Deborah has an appt Tue 5/14 at 9:15 AM at Neurology w/Dr. Smith at 3450 11th Court, Suite 305B, Vero Beach. To confirm or cancel appointment, Reply yes or no.
Patients don’t know what to do. We are getting complaints!
Any suggestions on how to make this work by having Reply Yes or no at the end.
]]>We updated to V11 in February of 2019. In V10 we could send out messages to patients before the practice opened at 8. Now we can no longer do this for inclement weather. We placed a ticket with our SAM and then also reached out to Patient Engagement Team. Both explained that this is a FCC rule about telemarketers texting and that many practices wanted this functionality for V11. We have many patients that come from other states and drive hours to the practice. Has anyone found a work around? Has anyone used another system to send out messages? When I worked for HCA they used a phone system but I don’t think my practice would like this option.
Thank you.
]]>1. When messenger is opened for the first time each day the user receives an error. Before they can use messenger they either have to access messenger through the admin band, healow band, or patient hub. Following this workaround the messenger works fine until the user logs off, then logs back on. Then the same song and dance
2. We are unable to edit status mapping in messenger. Since SMS appt reminders and same day SMS appt reminders work off visit status (and will currently only send to someone in a PENDING state) we have no way to send them out other than manually. We need to have them send out to “left voice message”, “failed over voice message”, etc… but are unable to at the moment. Other than manually. This is a huge let down, we were looking forward to this feature.
Just curious if anyone else is seeing this and if you have gotten a work around, especially for #2. I’ve gotten the standard “we are working on it” reply from ecw
Not practice breaking but very disappointing.
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