ECW Users

Unable to use to eMobile App

2022-11-28T14:07:56Z

Hello all,

We are experiencing a unique issue where a provider is using her correct credentials, signing in to the emobile app and as soon as she clicks “done” on her phone keyboard the app immediately shuts down.

We are working on an iphone, update the ios, we have tried dis-enabling the emobile account, deleting and redownloading the app, etc. Has anyone experienced anything like this or have suggestions on what to try?

Thanks!!

Lila Dykstra
Analyst II
Holland Hospital

Facility location on Mobile App

2022-03-08T11:20:27Z

Something changed with the Mobile App.
We us the mobile app for our out of office visits/Professional billing for our providers.

The mobile application used to remember the last location used for billing.
Now it takes whatever is the location for the provider on their provider profile in ECW?

It is extra work for the provider to continuously keep changing the location.

ECW replied to us saying its an enhancement request?

Has anyone else experienced this change?

Thank you

eClinicalMobile - account keeps getting locked

2021-09-24T08:43:55Z

We have been having an ongoing issue with the mobile app constantly getting locked.
Support claims they fix the issue and we get locked out when trying to log in after a password reset. Occurs over and over again.

Anyone else having this issue? Maybe someone from the eCW team monitoring the forum can look into this.
The open ticket is #9252915

scribing in eClinical Mobile

2017-12-05T12:52:26Z

Morning,
I’m getting mixed information on how dictation works with eClinicalMobile. We have 1 provider currently working to trial this but we’re hitting road blocks.

Do we need another app to dictate on an iPhone with eClinicalMobile? or does it just use the phones microphone?

Thanks!

Encounter Responses using eClinicalMobile App are not being recorded (See Full Thread)

2021-03-04T10:57:29Z

This is posted in the EHR as the impact of the issue goes to the EHR Encounter and Medical record from using eClinicalMobile. Click the link below to go to the full thread and take the poll.

http://www.ecwusers.com/index.php/forums/viewthread/26893/

TeleVisits and eMobile

2020-12-31T12:29:42Z

Hello,

Has anyone found a way to utilize eMobile for TeleVisits?

Thanks!

Eclinicalmobile error 10000

2020-02-28T09:19:17Z

I have unsuccessfully tried to get help with this error. I can dictate into the correct field using the app on my Samsung S9 but when I select the scribe button to sync into the patient’s file, I get an Error 10000. Has anyone had experience with this issue or had a resolution. We have strong wifi signal here. Help is appreciated!

eClinicalMobile on personal phones

2020-01-09T16:34:30Z

Do you allow Providers or other staff to have eClinicalMobile on their personal phones? If so, do you have a process for removing the app if they depart?

eClinicalMobile and horrible internet

2019-01-16T14:06:56Z

We are using eClinicalMobile and one provider is not able to use it to dictate within our clinic, but at home she has no difficulties. I assume it’s because our internet in the office is so bad…but I’m not sure. Does anyone have any thoughts on settings? She’s using a Galaxy Samsung

Review & Lock PA notes from mobile app

2018-12-06T14:53:03Z

Hello—

It would be nice to have the ability to “Review & Lock” PA notes from the mobile app. Currently, I can only lock them, then have to go back to the normal EMR app to click “OK” for the note to be “Addressed”. It seems like a minor tweak to give us this ability and would make life much more convenient. Consideration would be appreciated.
Thanks.